This page is provided in English for international compliance purposes.

Support

Last updated: April 30, 2026

Welcome to the Lyu Pro support center. We’re a small independent studio, and we read every message ourselves — no chatbots, no outsourced support tickets. If something isn’t working or you just have a question, we’re here to help.

Get in touch

  • Email: support@lyupro.com
  • Response time: within 48 hours on business days
  • Languages: English, Ukrainian, Russian

When you write to us, please include the following so we can help faster:

  • App name and version (visible in the app’s Settings screen)
  • Device model and operating system version (e.g., iPhone 15 Pro, iOS 18.2)
  • A short description of what happened and what you expected
  • A screenshot or screen recording, if relevant

Frequently Asked Questions

Subscriptions and free trials

How do I start a free trial?

Most of our apps offer a free trial when you tap the Subscribe button on the paywall screen. The trial is automatic — you’ll only be charged after the trial period ends, and only if you don’t cancel before then. The exact trial length is shown on the subscription screen before you confirm.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not by us directly. To cancel:

  • iOS / iPadOS: open the App Store, tap your profile icon, tap Subscriptions, select the app, and tap Cancel Subscription
  • Android: open the Google Play Store, tap your profile icon, tap Payments & subscriptions → Subscriptions, select the app, and tap Cancel subscription

Cancellation takes effect at the end of the current billing period — you keep access until then.

How do I get a refund?

Refunds are handled by Apple or Google, not by Lyu Pro:

If a refund is denied and you believe there’s an error, email us at support@lyupro.com — we can sometimes help by submitting a developer-side refund request.

How do I restore my subscription on a new device?

Open the app, go to Settings, and tap Restore Purchases. As long as you’re signed in to the same Apple ID or Google account that originally made the purchase, your subscription will be restored automatically.

Does my subscription work on both iPhone and Android?

Subscriptions are tied to the platform where you bought them. An iOS subscription doesn’t transfer to Android automatically (and vice versa). If you’ve purchased on iOS and want to use the same subscription on Android, contact us — we use RevenueCat, which can sometimes link purchases across platforms when the right setup is in place.

Privacy and data

What data do you collect?

As little as possible. Most of our apps store your data only on your device and don’t require an account. Full details are in our Privacy Policy.

How do I delete my data?

Open the app, go to Settings, and tap Delete All Data. Alternatively, uninstalling the app removes all locally stored data. If you need help with deletion or have a specific privacy concern, email us at support@lyupro.com.

Are my purchases tied to a personal account?

No. We don’t require registration or login. Subscriptions are tied to your Apple ID or Google account at the platform level, not to a Lyu Pro account.

Bugs and feature requests

The app crashed or something is broken

Sorry about that. Email support@lyupro.com with the app name, your device model, OS version, and a description of what you were doing when the crash happened. Screenshots help.

I have an idea for a new feature

We love hearing from our users. Send your idea to support@lyupro.com with a short explanation of what problem it would solve. We can’t promise to build everything we hear, but we read everything and prioritize based on user demand.

The app is in English only — will you add my language?

Localization is an ongoing process. If your language isn’t supported yet, let us know — we use this feedback to prioritize which languages to add next.

Family Sharing and multiple devices

Does the app support Family Sharing?

Family Sharing support varies by app. Apps that support it are marked with the Family Sharing badge in the App Store listing. On Android, equivalent functionality is available through Google Play’s family library where applicable.

Can I use my subscription on more than one device?

Yes — as long as the devices are signed in to the same Apple ID or Google account, your subscription works on all of them.

Reporting policy violations or copyright issues

If you believe one of our apps violates a platform policy, infringes on intellectual property rights, or contains inappropriate content, please contact us first at support@lyupro.com with the details. We take these reports seriously and respond within 48 hours.

For DMCA copyright takedown notices, please include all elements required by the DMCA in your email.

Service status

Our apps are designed to work offline whenever possible. If a feature relies on a third-party AI service or an online API, that service may occasionally be unavailable due to issues outside our control. If a specific feature isn’t working and you suspect a service outage, email us — we’ll let you know what we’re seeing on our end.

Legal

Contact summary